Monday March 10, 2025

On March 10, 2025, from 12:47 PM PDT to 1:42 PM PDT, all users may have experienced issues with search in Slack. File, message, and channel searches did not return results, and the admin dashboard may not have loaded correctly.

A misconfiguration in our search-related infrastructure caused queries to fail to resolve.

To restore search behaviour, we scaled up our infrastructure and redirected incoming search requests to other servers. In parallel, we rolled back the incorrect configuration on the impacted search server. Once this was complete, we verified that the affected search server was functioning normally once again. We resumed the flow of search traffic to this server, fully resolving the issue for all users.

5:34 PM PST

We’ve resolved the issue with search and admin dashboard access for all impacted users. We’re sorry for the disruption caused, and thank you for your patience.

1:53 PM PST

Our engineering team is implementing a solution to alleviate customer impact. Search requests may fail intermittently, but we hope to see signs of improvement soon. We are continuing to monitor and will provide more updates as we have them.

1:36 PM PST

We are continuing to investigate an issue with customers being unable to use the search feature as files, messages and channels searches are not showing results. This is also preventing admin dashboards from loading correctly. We'll provide an update with more information as soon as we have it.

1:20 PM PST

Multiple customers may be experiencing issues with search not returning results. We are investigating and we're very sorry for the disruption. We will share more as soon as we have it.

1:07 PM PST