Tuesday July 1, 2025

From around 10:00 AM PDT to 12:52 PM PDT on July 1, 2025, some users may have experienced issues when searching in Slack, loading details in the org and workspace-level admin panels, as well as trouble with any integrations relying on search-related APIs. This affected users globally.

A backend component unexpectedly created many failed connection requests to various services responsible for the search behavior in Slack. These failed connection requests caused an increase in storage use that exceeded system capacity limitations, resulting in a variety of errors.

We implemented a fix to address the identified limitations, allowing the connection requests to successfully complete, restoring functionality to the search features.

1:28 PM PST

This issue is now resolved for all users.

• Current status and recent actions taken: Users are able to search within Slack, query items in the org/workspace admin pages, and use integrations that rely on search APIs as intended.
• Scope: Users across all regions may have experienced troubles with search-related functions
• Previous impact to end users: Users who were attempting to search within Slack, querying items in the org or workspace admin pages, and using integrations that relied on search APIs may have encountered blank results or errors.

Thank you for your patience as we worked to resolve this issue. We apologize for any disruptions to your day.

3:08 PM PST

Our health metrics continue to show improvement in search functionality. Affected users may now successfully see results in their search queries, loading results within the admin pages, and integrations functioning properly.

• Current status and actions being taken: While current impact has been mitigated, we're carefully monitoring this issue until we're confident that it's is fully resolved.

We'll be back with another update once the issue is fully resolved. We appreciate your patience.

2:19 PM PST

We're still observing improvements with search functionality but are contiuning our work to fully resolve this issue.

• Current status and actions being taken: We've continued to implement some fixes that have improved our health metrics and restored some functionality to affected users, but are still working to fully resolve the issue.

We'll provide another update in 30 minutes until impact is resolved for all users.

1:47 PM PST

Our work is still ongoing, we're showing signs of improvement in search-related health metrics.

• Current status and actions being taken: We are still working to identify a cause, but observing signs of recovery.
• Estimated time to resolution: No estimated time to share.
• Scope: Users across all regions may be experiencing trouble with search-related functions.
• Current impact to end users: Users attempting to search within Slack, query items in the org or workspace admin pages, and use integrations that rely on search APIs may encounter blank results or errors. Some search attempts may be successful for some users as we're seeing some improvement.
• Known workarounds: No known workarounds.

We'll provide another update in 30 minutes until impact is resolved for all users.

1:16 PM PST

We're still investigating potential causes, but have determined this is also affecting search-related APIs.

• Current status and actions being taken: We're actively investigating potential causes.
• Estimated time to resolution: No estimated time.
• Scope: This is affecting admin pages at both the workspace and org level management panels. Additionally, search APIs are affected.
• Current impact to end users: Admin pages may not return results, searching in the Slack client may not return results, and some apps/integrations may return errors.
• Known workarounds: No known workarounds.

We'll continue to provide updates every 30 minutes until the impact is resolved for all users.

12:46 PM PST

We're investigating a new incident.

• Current impact to end users: Some users are reporting trouble when attempting to search in Slack, such as no results appearing. This may be affecting certain admin pages like 'Managing Members'.

We'll provide an update within 30 minutes including further details on current actions being taken.

12:22 PM PST