Wednesday July 2, 2025

Starting July 1, 2025 at around 12:00 AM PDT until July 3, 2025 at around 1:40 PM PDT, some users were unable to utilize the search functionality in our API documentation website (https://api.slack.com), resulting in a 500 or similar error message.

The backend system responsible for the search functionality encountered a delay in service changes. This delay resulted in not serving search requests properly.

We adjusted the backend logic to account for these changes, resolving the issue for all affected users.

4:43 PM PST

We rolled out a fix that resolves the search issue on our API documentation pages for all users. 

We apologize for any disruptions to your day and appreciate your patience as we sorted this out.

2:58 PM PST

Our work to fully resolve the search functionality in our API documentation (at https://api.slack.com) is still ongoing. We'll be back with another update once we have news to share. We thank you for your patience in the meantime.

We've also adjusted the title of this incident to provide clarification.

10:20 AM PST

We’ve identified the cause of the issue and implemented a partial fix. Users signed into a Slack workspace should now be able to search the API documentation as expected. 
We’re continuing to work towards a full resolution, and users who are not currently signed in may still experience some issues. Restoring full functionality for all users remains our top priority. 

We apologize for the inconvenience and will report back as additional information becomes available

10:56 PM PST

Further investigation confirms that the search functionality errors are isolated to api.slack.com. General search across Slack continues to function as expected. 
Our team remains actively engaged and is exploring all possible solutions to resolve the issue as quickly as possible.

We’ll continue to provide significant updates as additional information becomes available.

10:09 PM PST

We’re currently investigating an issue affecting the search functionality on api.slack.com. Users may encounter server errors when performing searches or accessing certain resources. Please note that our teams are actively investigating and exploring multiple paths to resolution.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

9:34 PM PST