Tuesday September 23, 2025
Incident
Clicking Edit in profile causes a grey screen and the menu fails to load.
Resolved
The issue is resolved following the successful deployment of a fix to all affected users. We apologise for any inconvenience this issue may have caused.
6:51 AM PST
We have identified the cause of the issue and are deploying a fix that should resolve the impact for affected users.
6:32 AM PST
We are investigating an issue where the menu fails to load when users try to edit their profile. The behaviour occurs for name pronunciation and pronouns under the profile section. All sections from Contact information onwards load the menu as expected. This is impacting the desktop and web users ( Windows and Mac). The Mobile app is not impacted.
We are working to resolve the issue and will share an update as soon as we have more information. We apologize for any inconvenience this may be causing.
6:00 AM PST
Features affected
Apps/Integrations/APIs
Status
Incident
Incident
Slowness with AI search summaries and general search functionality
Resolved
We’ve successfully reverted the earlier change that was causing this issue. We’ve also completed monitoring capacity usage and latency on our infrastructure, and see that performance has returned to its expected levels. This incident is now resolved. We apologise for any disruption caused to customers and appreciate your patience with this issue.
4:27 PM PST
Upon further investigation, we determined users may observe errors in addition to slowness. We identified and are reverting a recent change that caused the issue. While we monitor the progress of the change revert, we are actively increasing the capacity of our search infrastructure. Users may observe improved search latency as we continue our work.
Thank you for your patience as we work to resolve this issue. We'll provide and update as soon as we have additional information to share.
3:26 PM PST
We're currently investigating an issue where some users may observe slowness with AI search summaries and general slowness with search functionality. We will provide an update once more information becomes available. Thanks for sticking with us as we work to resolve this issue.
2:32 PM PST
Features affected
Search
Status
Incident