Wednesday October 15, 2025

Resolved

This issue is now resolved for all users.

• Current status and recent actions taken: We restarted the problematic pods, which restored full functionality to the search function for all impacted users. 
• Scope: About 20% percent of search queries were failing, but may have succeeded on retry. 

We apologize for any disruptions to your day.

9:49 AM PST

Investigating

We’re investigating an issue impacting search. Some searches may not complete or may return partial results. Org and workspace dashboards may also not load correctly at this time. We’re on the case and will provide another update once we have more details to share. Thank you for your patience in the meantime.

9:23 AM PST

Resolved

This issue is now resolved for all users.

• Current status and recent actions taken: We identified a scheduled job that was causing the issue. We paused this job, and our health metrics are now showing consistent improvement. Users should no longer experience errors when loading messages or threads.
• Scope: This was not affecting any specific region, but a percentage of users may have been affected globally.
• Previous impact to end users: Some users may have experienced errors when loading messages or threads.
• Required resolution steps: No actions needed.

We apologize for any disruptions to your day.

10:57 AM PST

Investigating

Users may experience errors when loading messages or threads. 

We’re on the case and will provide another update in 30 minutes or sooner if we have more details to share. Thank you for your patience in the meantime.

10:29 AM PST