Wednesday November 5, 2025

Summary

From around 3:15 AM PST to 5:13 AM PST on November 5, 2025, some users were unable to use data fields from newly added Salesforce sources in workflows.

We traced this to a backend logic error that was attempting to fetch data using too many parameters. We adjusted the logic to use the correct parameters, which resolved the issue for all users.

9:01 AM PST

Resolved

We identified the cause of the issue and deployed a code fix to resolve it.  The schema sync jobs are now running correctly.

The incident impacted new data source connections. Existing workflows and notifications were working normally.

5:30 AM PST

Investigating

At approximately 3:15 AM PST, we became aware of an issue with External Trigger Schedule Logic runs that are not working as expected. New Data Sources will be unavailable in the Workflow Builder until the first schema sync completes.

We’ll share another update as more information becomes available. Thank you for your patience.

5:03 AM PST

Resolved

We have restored service for all impacted customers. We’re continuing the investigation to more fully understand the cause. With services now restored, this will be the final update for this incident. We apologize for any inconvenience this incident may have caused you or your business. 

5:56 PM PST

Investigating

We are investigating an issue where customers are reporting being unable to connect to Slack services or are receiving errors if they are already connected. We are actively pursuing a number of activities to restore connectivity and services to customers. We will provide an update in 30 minutes or as soon as new information becomes available.

5:26 PM PST