Thursday November 6, 2025

This issue is now resolved for all users.

• Current status and recent actions taken: The issue has been resolved as of 04:57 UTC, and all services and metrics are now operating at normal levels.
• Scope: Users globally were experiencing issues with Slack.
• Previous impact to end users: Users may have experienced issues loading or connecting to Slack, performing searches, and performing actions like sending messages or loading channels.
• Required resolution steps: None

We apologize for any disruptions to your day.

9:15 PM PST

Our work on this issue is still ongoing, but no news to share.

• Current status and actions being taken: We're still working to implement full mitigation steps to resolve the issue for users. 

We'll provide another update in 30 minutes or as new information becomes available.

8:51 PM PST

Our work on this issue is still ongoing.

• Current status and actions being taken: We're still monitoring our health metrics as we work to implement full mitigation steps. Additionally, we're still seeing signs of improvement, but we continue to work to fully resolve the issue.

We'll provide another update in 30 minutes or as new information becomes available.

8:16 PM PST

We have implemented steps to mitigate the impact and continue to monitor our health metrics.

• Current status and actions being taken: We've implemented mitigation steps to reduce impact. Affected services may be functional for users, but we're continuing to monitor for any spikes in performance issues.
• Estimated time to resolution: No estimated time.
• Scope: Users globally may be experiencing issues with Slack.
• Current impact to end users: Users may experience issues loading or connecting to Slack, performing searches, and taking actions like sending messages or loading channels.
• Known workarounds: No known workarounds.

We appreciate your patience as we sort this out. We’ll provide an update in 30 minutes or as new information becomes available.

7:42 PM PST

Our work on this issue is still ongoing, but no news to share.

• Current status and actions being taken: We're still working to implement full mitigation steps to resolve the issue for users.

We'll provide another update in 30 minutes until impact is resolved for all users.

7:09 PM PST

We're observing ongoing signs of connectivity issues, including trouble searching and latency in performing actions in Slack, such as loading messages or channels. We're actively investigating and working to resolve the issue.

• Current status and actions being taken: We've identified the cause of the issue and are working to resolve it. Users may experience additional trouble when using Slack. 
• Estimated time to resolution: No estimated time.
• Scope: Users globally may be experiencing issues with Slack.
• Current impact to end users: Users may experience issues loading or connecting to Slack, performing searches, and performing actions like sending messages or loading channels.
• Known workarounds: No known workarounds.

We appreciate your patience as we sort this out. We’ll provide an update in 30 minutes or as new information becomes available. 

6:47 PM PST

• Current status and actions being taken: We have identified the cause and continue to work on the fix. Some users may experience success in loading or connecting to Slack, but we're investigating additional traffic that may contribute to connection trouble. Some users may experience slowness with Slack. We're continuing to monitor our health metrics as we work to ensure affected services remain operational.
• Estimated time to resolution: None.
• Scope: Users globally may have trouble connecting to Slack.
• Current impact to end users: Users may be unable to connect to Slack.
• Known workarounds: None.

We appreciate your patience as we sort this out. The next update will be made when new information becomes available. 

6:14 PM PST

We’re seeing signs of recovery, and users may successfully connect and load Slack, but we’re actively investigating the root cause.

• Current status and actions being taken: Slack may be usable once again, but we're actively investigating root cause and monitoring our health metrics.
• Estimated time to resolution: No time to share.
• Scope: Users globally may have had trouble connecting to Slack.
• Current impact to end users: Users may be able to connect to Slack again, but we're still assessing root cause.
• Known workarounds: None. 

We’ll continue to provide updates every 30 minutes until the impact is resolved for all users.

5:30 PM PST

We're investigating a new incident.

• Current impact to end users: Some users may experience issues connecting to or loading Slack.

We'll provide an update within 30 minutes including further details on current actions being taken.

4:53 PM PST