Monday December 15, 2025

Summary

Starting at around 7:00 AM until 12:10 PM PST on December 15, 2025, some users may have experienced issues triggering or using workflows containing the Jira connector or the Jira Cloud app in Slack.

An upstream provider encountered an issue that resulted in trouble using the Jira connector. Once the upstream provider resolved the issue, the app returned to normal functionality.

8:57 AM PST

Resolved

This issue is now resolved for all users.

• Current status and recent actions taken: This incident is considered all clear and required no action to be taken by Slack to alleviate the problem.
• Scope: We have determined that this issue was related to an incident experienced by the vendor, and it is now resolved.
• Previous impact to end users: Users experienced issues when attempting to trigger a workflow using the Jira Cloud connector.
• Required resolution steps: No additional steps are necessary.

We apologize for any inconvenience this may have caused to your day.

1:51 PM PST

Update

Our work on this issue is still ongoing.

• Current status and actions being taken: Jira Cloud workflow connector is experiencing failures where Get Domain URL and List Atlassian Domains API calls are running into '500 errors'.
• Create issue functionality is also failing with '400 errors'.
• The investigation into the cause of these errors is ongoing.

We'll be back with another update as soon as we have news to share.

10:25 AM PST

Investigating

Users may experience issues when attempting to trigger a workflow using the Jira Cloud connector. We're investigating and will let you know as soon as we have more information.

9:14 AM PST