Wednesday January 14, 2026

This issue is now resolved for all users.

• Current status and recent actions taken: We have deployed a fix, which has successfully resolved the issue.
• Scope: This issue did not affect any specific region, but a small percentage of users attempting to add a new payment method during checkout may have been impacted globally.
• Previous impact to end users: Some users may have encountered a “Something’s gone wrong” error when attempting to add payment methods during checkout.
• Required resolution steps: No additional steps are necessary.

We apologize for any disruptions to your day.

3:19 PM PST

We are actively working to resolve this issue.

• Current status and actions being taken: We are continuing to deploy the fix and are monitoring the situation closely to ensure a complete resolution.
• Estimated time to resolution: No ETA at this time.
• Scope: This issue does not affect any specific region, but a small percentage of users attempting to add a new payment method during checkout may be impacted globally.
• Current impact to end users: Some users may encounter a “Something’s gone wrong” error when attempting to add payment methods during checkout.
• Known workarounds: No known workarounds at this time.

We'll continue to provide updates every 30 minutes until the impact is resolved for all users.

3:04 PM PST

We are actively working to resolve this issue.

• Current status and actions being taken: In addition to the initial rollback, we are now deploying a fix to prevent any recurrence of this issue. While we work towards a full resolution and continue to monitor internal metrics, user impact remains mitigated.
• Estimated time to resolution: No ETA at this time.
• Scope: This issue does not affect any specific region, but a small percentage of users attempting to add a new payment method during checkout may be impacted globally.
• Current impact to end users: Some users may encounter a “Something’s gone wrong” error when attempting to add payment methods during checkout.
• Known workarounds: No known workarounds at this time.

We'll continue to provide updates every 30 minutes until the impact is resolved for all users.

2:37 PM PST

We are actively working to resolve this issue.

• Current status and actions being taken:  We have identified a configuration change as the potential cause of this issue and have performed a rollback to mitigate customer impact. We'll continue to monitor internal metrics as we work through this.
• Estimated time to resolution:  No ETA at this time.
• Scope: This issue does not affect any specific region, but a small percentage of users attempting to add a new payment method during checkout may be impacted globally.
• Current impact to end users: Some users may encounter a “Something’s gone wrong” error when attempting to add payment methods during checkout.
• Known workarounds: No known workarounds at this time.

We'll continue to provide updates every 30 minutes until the impact is resolved for all users.

2:03 PM PST

We're investigating a new incident.

• Current impact to end users: We’re aware of an issue impacting some users’ ability to add payment methods. Our teams are investigating, and we’ll provide an update in 30 minutes or sooner if additional information becomes available.

1:24 PM PST