Monday March 2, 2026

Update

Our work on this issue is still ongoing.

• Current status and actions being taken: We are currently managing a severe physical infrastructure incident in the Middle East following significant damage to regional data centers. While one facility remains operational, we are continuing to work closely with AWS to resolve current data access issues and restore full service, with a major recovery milestone expected within the next 24 hours. This recovery will resolve current data access issues where some older files and database records remain temporarily unreachable. Our teams are prioritizing the restoration of missing data shards and database records as quickly as safety protocols allow. 
• Current impact to end users: International Data Residency (IDR) users in the Middle East (Dubai) region may experience degraded search performance or search failures. Services for other users in the region are operating normally. 

We continue to monitor the situation closely and will provide updates as more information becomes available.

12:30 PM PST

Update

Our work on this issue is still ongoing.

• Current status and actions being taken: International Data Residency (IDR) customers continue to experience search disruptions due to a regional incident affecting our third-party provider, Amazon Web Services. This issue is related to the broader Salesforce incident currently underway. We are actively working to restore service, but there is no estimated time of recovery. Conditions at the impacted facilities, including loss of power and cooling, continue to affect progress. We are closely monitoring the situation, and will provide further updates as new information becomes available.
• Current impact to end users: International Data Residency (IDR) users in the Middle East (Dubai) region may experience degraded search performance or search failures. Services for other users in the region are operating normally. 

We continue to monitor the situation closely and will provide updates as more information becomes available.

2:47 PM PST

Update

Our work on this issue is still ongoing.

• Current status and actions being taken: International Data Residency (IDR) users continue to experience search issues due to an ongoing regional incident. We're working with a third-party vendor to restore service... We don’t have an ETA but it’s likely to take at least a day for service to be restored.
  
  We continue to monitor the situation closely and will provide updates as more information becomes available.

6:47 AM PST

Investigating

We’ve noted that International Data Residency (IDR) users in the Middle East (Dubai) region may experience degraded search performance or search failures. Services for other users in the region are operating normally. We're aware of a vendor issue affecting multiple availability zones in the region. 
We are actively engaged in restoring the services as quickly as possible.

12:50 AM PST