Thursday October 1, 2026

Cause Identified

We identified that a third-party app is stuck in a loop that has triggered billions of messages. This is causing free plan users to exceed messaging limits. 

We apologize for the inconvenience and will provide another update as soon as we have more details to share. 

5:56 AM PST

Investigating

We're aware that some customers on our free plan are experiencing message-sending limit blocks in an unusual spike pattern, which is preventing them from sending messages. We're investigating why this message limit was triggered unexpectedly for some teams. If you're affected, you may be temporarily unable to send messages until this is resolved. 

We'll provide an update in 30 minutes or sooner if additional information becomes available.

5:39 AM PST