Wednesday November 8, 2023

Issue Summary:
On November 8, 2023 from 7:55 AM PT until 8:27 PM PT, a small number of users experienced errors when attempting to join or start huddles.

We traced this back to an unexpected spike in a database load for which we quickly saw recovery.

We monitored the situation closely and in an effort to prevent further unexpected error spikes, we implemented a strategic configuration adjustment to optimize the load on our database.

Affected users should no longer experience issues with huddles.

1:42 PM PST

This issue is now resolved and users should no longer encounter issues in huddles. We apologize for any disruption this brought to your day.

12:19 PM PST

We're continuing to work towards a fix, and will provide updates here when new information becomes available.

We appreciate your patience in the meantime.

9:18 AM PST

Some users may be experiencing trouble with huddles.

We’re investigating and will let you know as soon as we know more. We appreciate your patience in the meantime.

8:30 AM PST