Sunday February 25, 2024

Issue Summary:

From 2:58 PM PST on February 22, 2024, until 9:47 PM PST on February 25, 2024, some users were unable to access their workspace billing history.

We traced the issue to a recent backend code change and reverted the change, which fixed the issue for all affected users.

Thank you very much for your patience while we resolved this.

6:30 AM PST

We've resolved the issue and the billing history page should load normally once more. Please refresh your browser tab to fetch the fix.

We apologize for the disruption to your work.

9:55 PM PST

We're still working to get the billing history page back to normal, and we’ll continue to provide updates every 30 minutes.

9:27 PM PST

We have identified the cause of the problem and we're preparing a fix.

We'll provide another update in 30 minutes or as soon as the fix goes live, whichever comes first.

8:57 PM PST

Customers may be unable to access their billing history at the moment. We are working to resolve this and will be back with an update in 30 minutes or as soon as we have news to share.

If you need urgent access to your billing history, please contact us at feedback@slack.com.

Thank you for bearing with us.

8:27 PM PST