Wednesday March 13, 2024

Issue summary:
From 12:40 PM to 4:55 PM PDT on March 13, 2024, users from one Enterprise Grid organization may have experienced slowness or connectivity issues when using Slack.

A routine infrastructure process inadvertently caused an increase in requests to the database hosting the affected Enterprise Grid organization. This resulted in slower than usual response times for user actions in Slack, and some connectivity failures.

We identified the cause of the problem and manually increased the database capacity, restoring normal functionality for impacted users.

Thank you for bearing with us while we resolved this issue.

6:35 PM PST

Upon investigation we've determined these connectivity problems are isolated to one Enterprise Grid Org.

We'll closely monitor reports and provide further updates through customer support tickets with the impacted users. We will not be sharing further details on this through our Status Site, so please reach out to our team at feedback@slack.com if you need further assistance.

4:03 PM PST

Some customers are encountering slow load times and connectivity errors in Slack. We're actively looking into this, and we'll report back as more information becomes available.

2:37 PM PST