Monday March 18, 2024

Issue summary:
From 1:00 PM PDT on March 16, 2024 to 2:57 PM PDT on March 18, 2024, some users encountered a REB434A8313F error message when attempting to access the External Connections tab in Slack. On March 16th, a small number of users reported impact, however, it was later determined that more users were affected.

We determined that a recent backend change to the navigation bar badging rules was preventing this view from loading properly. We reverted this change, which resolved the issue for all affected users.

4:29 PM PST

We have made a change that fixes this issue. Please refresh the app, then navigate to More > External Connections in your tab bar to make any connections. Thank you for your patience.

2:51 PM PST

Some users may be seeing a REB434A8313F error message when attempting to access the External Connections tab in their sidebar via More > External. We are currently investigating and believe we have found the root cause.

We will update as we have more information. Thank you for you patience.

12:34 PM PST