Thursday April 4, 2024

Issue summary:
From March 15, 2024, at around 3:50 PM PDT until April 4, 2024 at 2:49 PM PDT some users were not able to receive a two-factor authentication (2FA) code.

This was traced to a routine change to a backend service responsible for requesting the authentication codes to be sent. This backend service had stale data and as a result, errors occurred when authentication codes were attempting to generate.

We updated the backend service to receive the correct data, resolving the issue for all users.

3:29 PM PST

The issue with receiving two-factor authentication (2FA) codes has been resolved, users should no longer encounter trouble. We apologize for any interruptions to your day and appreciate your patience as we worked to sort this out.

2:51 PM PST

We're investigating an issue where some users aren't receiving two-factor authentication (2FA) codes to log into GovSlack. We'll be back with another update once we have news to share.

1:37 PM PST