Monday February 24, 2025

Summary

From 7:19 PM PST on February 23, 2025 to 3:14 PM PST on February 24, 2025, some users may have been unable to use @here, @channel or @everyone mentions in the Slack for iOS app on version 25.02.30.

A routine code update introduced an error in the most recent version of the Slack for iOS app, which prevented these mentions from autocompleting or sending correctly.

We released a fix in version 25.02.31 (available via the Apple App Store), which resolved these issues for all impacted users.

4:47 PM PST

Resolved

We've rolled out a new version of our iOS app which includes a fix for the issue with @channelname @here or @everyone not working. If you're still experiencing this issue, updating to the latest version of Slack (25.02.31) via the Apple App Store should get you back up and running. Thank you for your patience while we worked to get this fixed. 

3:33 PM PST

Cause Identified

We’ve identified the cause of this issue and we’re working on getting a fix out as soon as possible. 

We’ll be back once we have another update to share. Thank you for your continued patience. 

9:39 AM PST

Investigating

Some users on the latest iOS app version: 25.02.30, have reported not being able to use @channelname @here or @everyone to notify these user groups in a channel. 

We apologize for the inconvenience and will report back as more information becomes available.

7:54 AM PST

Summary

On February 24, 2025 from 12:07 PM PST to 1:22 PM PST, GovSlack users may have experienced issues sending messages, accompanied by a "Slack couldn't send this message" error.

A recent change to our GovSlack infrastructure caused intermittent failures when provisioning additional databases to meet usage capacity. These failures resulted in an increased load on our existing systems, which lead to an increase in errors when attempting to send messages in Slack. 

In response, we rolled back the recent infrastructure changes and manually increased capacity to ease congestion on our systems, which restored normal performance for all impacted users.

9:45 PM PST

Resolved

The issue users were experiencing when sending messages in GovSlack has been resolved. We apologize for the disruption to your workday and appreciate your patience as we sorted this out.

9:18 AM PST

Monitoring

We’re still actively investigating the issues with sending messages, but are seeing signs of improvement. Some users may no longer have issues sending messages. We'll share another update once we confirm that things are fully resolved.

1:42 PM PST

Investigating

We're investigating reports of errors when attempting to send messages. We're on the case and will be back with an update once we have new information to share.

1:06 PM PST