Monday February 24, 2025

Summary

On February 24, 2025 from 12:07 PM PST to 1:22 PM PST, GovSlack users may have experienced issues sending messages, accompanied by a "Slack couldn't send this message" error.

A recent change to our GovSlack infrastructure caused intermittent failures when provisioning additional databases to meet usage capacity. These failures resulted in an increased load on our existing systems, which lead to an increase in errors when attempting to send messages in Slack. 

In response, we rolled back the recent infrastructure changes and manually increased capacity to ease congestion on our systems, which restored normal performance for all impacted users.

9:45 PM PST

Resolved

The issue users were experiencing when sending messages in GovSlack has been resolved. We apologize for the disruption to your workday and appreciate your patience as we sorted this out.

9:18 AM PST

Monitoring

We’re still actively investigating the issues with sending messages, but are seeing signs of improvement. Some users may no longer have issues sending messages. We'll share another update once we confirm that things are fully resolved.

1:42 PM PST

Investigating

We're investigating reports of errors when attempting to send messages. We're on the case and will be back with an update once we have new information to share.

1:06 PM PST