Monday April 24, 2023


Users are not able to send, shuffle or cancel gifs with Giphy.

Issue summary:
On April 24, 2023 from 11:25 AM PDT to 2:00 PM PDT, some users experienced issues with sending, shuffling and cancelling gifs using the Giphy app. We traced the issue to a recent update that impacted how we handle buttons in the /giphy slash command.

We rolled back this change, resolving the issue for all impacted users.

4:29 PM PST

We’ve rolled out a fix and Giphy is now working as expected. If you’re still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). Thank you for your patience while we sorted out this issue.

2:25 PM PST

We've identified the root cause of this issue, and our engineering team is currently working on rolling out a fix. We will let you know as soon as we have any further updates. Thank you for continuing to bear with us!

1:40 PM PST

Users may be experiencing trouble with sending, shuffling, and cancelling gifs with Giphy. We’re investigating and will let you know as soon as we know more. We appreciate your patience in the meantime.

1:01 PM PST

Services affected