Sunday September 3, 2023

Incident

A small number of users are experiencing issues loading Slack.

Issue Summary:
From 6:00 PM PST on September 3, 2023 to 12:40 PM PST on September 5, 2023, some users could not launch their Slack desktop apps.

We determined that a code change caused the app to call deleted workspaces for users, resulting in an error and an app loading loop.

Once the root cause was identified, we immediately made an adjustment to the code so that it did not call deleted teams for users, which resulted in the app loading properly once more.

3:50 PM PST

We've resolved the issue that users experienced when connecting to Slack. It is up and running again.

We're sorry for the disruption this brought to your day and we thank you for your patience while we investigated this further.

1:38 PM PST

No additional news to share just yet, but we’re focused on getting things back to normal as quickly as we can. We apologize for the continued trouble.

11:54 AM PST

There are indications this issue is only impacting Enterprise Grid users who have been removed by a workspace in their Org.

We’ve isolated the problem and we’re focused on getting Slack working again as soon as possible. Thank you for your continued patience.

11:23 AM PST

There are indications this issue is only impacting Enterprise Grid users. Thanks for sticking with us as we continue to work on a fix.

10:05 AM PST

We've identified that impacted users will likely have deactivated workspaces in their sidebar.

In the meantime, resetting app data via Help > Troubleshooting > Reset app data should help as a workaround. Impacted users may also load Slack successfully in the browser app by signing in here: https://slack.com/signin.

We'll continue to update as soon as we have more to share.

9:50 AM PST

We’re still actively investigating this issue, but we don’t have any new information to share at this time. Thanks for sticking with us as we continue to work towards a fix.

9:26 AM PST

We have identified that this issue is not limited to Japan or the Windows app.

We can confirm that a small percentage of users globally are having trouble connecting to Slack on both Windows and Mac desktop apps.

Our team is actively investigating and seeking a resolution for the issue, and we'll continue to update here.

8:28 AM PST

We have identified that this issue is not limited to Japan or the Windows app.

We can confirm that a small percentage of users globally are having trouble connecting to Slack on both Windows and Mac desktop apps.

Our team is actively investigating and seeking a resolution for the issue, and we'll continue to update here.

8:27 AM PST

At this time, our investigation indicates that the channel switching issues and the connectivity issues are two separate problems. To get to the bottom of both issues as quickly as we can, we're splitting our investigation into two streams.

Moving forward, we will provide updates here as new information becomes available about the connectivity issues for some users in Japan. Thank you for your continued patience.

You can find more information about the channel switching issues here: https://status.slack.com/2023-09/6bb97b903beac5b6

9:03 PM PST

We're still actively investigating this issue, but we don't have any new information to share.

We will be back with another update in 30 minutes.

8:11 PM PST

We are continuing to investigate reports of connection issues for customers in Japan.

These issues include loading and reconnection errors for customers using the Slack for Desktop app, and trouble switching between channels for customers using the Slack for Desktop app and some web browsers.

We'll let you know as soon as we have another update to share.

7:36 PM PST

Some users in Japan may be experiencing issues connecting to Slack. We apologize for the disruption and will report back as more information becomes available.

7:02 PM PST

Services affected

Connectivity

Status

Incident